Shipping & Returns

RETURN/EXCHANGE POLICY

Our store accepts exchanges only. Please be advised that we cannot accept items being returned for a refund.

• Exchanges are accepted within 30 days of order arrival to customer.

• Clothing that has been washed or worn cannot be accepted for exchange.

If you wish to exchange your item(s), please complete the following steps:

Step 1
Please print and fill out returns form Here

Step 2
Use original packaging (if possible) to return your item(s) to the following address including the note referenced in step one:

Spentem LLC

127 Mt. Auburn St.

Suite #1

Cambridge, MA.  02138

How long will it take for my Exchange to be processed?
Please allow up to 30 business days for your order to be processed through our exchange department. A representative will be in contact with you (via the email address used to place your order) to provide further details and updates.

Return Tracking
Make sure to use a shipping method with tracking and hold onto your tracking number when you return the items for exchange. We cannot be held responsible for any returned merchandise unless we have obtained proof of delivery.

What if the exchange item I want is out of stock?
We cannot guarantee your item desired for exchange will be in stock. If we are unable to offer exchanges because a specific style or size has sold out, we will contact you for alternative options. 

 

SHIPPING AND DELIVERY

All orders are shipped USPS flat rate by size.

Small flat rate envelope

Medium flat rate box

Large flat rate box

International customers are responsible for all fees and shipping cost provided during check out.

Any other questions please refer all questions to sales@spentem.com

 

PRODUCT AVAILABILITY

Although merchandise may be indicated on site, we cannot guarantee product availability or immediate delivery. Spentem reserves the right without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

 

CUSTOMER PRIVACY

Spentem respects our customers account information as private and confidential information and will never share with any third parties or individuals.

 

CONTACT INFORMATION

For all inquiries regarding information about Spentem please contact: 

Telephone: 1-888- SPENTEM

Email: sales@spentem.com

Address: 250 Granite St. Braintree, MA. 02184